Donna Knapp's A Guide to Customer Service Skills for the Service Desk PDF

By Donna Knapp

The 3rd version of A consultant TO customer support abilities FOR THE carrier table expert explores the altering position of the provider table specialist. every one bankruptcy expands upon a selected ability required to supply potent customer service and offers confirmed thoughts for imposing the techniques. study, references, and assets were up-to-date in every one bankruptcy, and ITIL vocabulary and ideas are mirrored during the textual content. New details is additionally included, akin to a dialogue of normal traits presently affecting the knowledge know-how and expertise tendencies affecting the carrier table. The textual content specializes in delivering people with sensible guideline at the distinct ability set had to execute the increasing undertaking of the provider desk.
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A Guide to Customer Service Skills for the Service Desk Professional (Help Desk) by Donna Knapp

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